The carpet on the stairs was not capped and the carpet is pulling out at the top of the stairs. My husband has called twice and no one has followed up to finish the job. Theater room and stairs, high quality carpet. Grand opening this Saturday! Will update review if issue gets resolved.
I liked the attention to detail and how hard they worked for my business. The work done was first rate and they knew what they were doing!
Very professional from initial consultation to installation and follow-up inspection.
The work performed by the crew was exceptional; however, the salesman did not understand how the work was actually performed. He said they would move room by room and work that way, which was not the case. More communication needs to happen between the salesperson and the actual people doing the work.
Rich & Noreen Marlowe
Service was quick and I was always kept in the loop.
Have installers check that correct materials are ordered/delivered so there is no need to make return trips to finish up job or make job longer than it needs to be
Better communication between personal doing job and a lot better job of masking and covering things up there was dust all over the place.
We are still trying to figure out how to get our closet doors back on after the floors were installed. The floors needed to be leveled ao the closet doors need to be trimmed before they can be replaced. The guys who did the work were very pleasant and told us all it would take to do this was a "handyman" . Well, we don't have a handyman or woman. Guess we thought that would be part of the job we paid for; anyway, it seems like the job wasn't finished. The exterior door also did not get the seal replaced; it is still sitting on the porch. But, the floors are beautiful!!
Nyla & Larry Rasmussen
Clear communications. Timely service. Good quality work
Schmidt, Dawn and Kris
Dealing with Josh from Floor Coverings International was a very pleasant business experience. The estimate provided, the work scheduled and the work completed were all as expected.